Collection & Delivery

At Home Services and Repairs
Our mobile techs are can be booked for small services, some mechanical work and diagnoses at your home. Simply email us your booking requirements and we will contact you as soon as possible.

Our Collection and delivery Charges
Our collection and delivery charges are £25.00 inclusive of vat within Hertfordshire and Buckinghamshire. Other areas will be subject to different charges.

Our Recovery Charges
Our recovery charges start from £85.00 dependant on distance.
Email or call us today for a quote.

TERMS & CONDITION - Compass Prestige Services Ltd - January 2021

1. Intro
1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a "Service" or, two or more, the "Services") from our website site. By ordering any Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by copying or requesting a copy.
1.2 In the event that the website contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.
1.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2. Ordering
2.1 You may place an order to purchase a Service advertised for sale on our website site by emailing your request, in time we are updating our site so you can click and place in a basket. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by email currently.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an email request to us, you will be sent an email acknowledgement from our staff and details of the services you have requested. Acceptance of your request and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being booked in with a confirmation date, unless we have notified you that we do not accept your request or you have already cancelled it in accordance with the
provisions below (see Cancellations and Returns).
2.4 If your order includes Part(s) which are not available , we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option
to wait until the Part(s) are available from stock, or cancel your order.

3. Service and Parts Prices and payment
3.1 The prices of Services and parts advertised for sale on our web site are as set out as an example of the lowest stating rate until confirmed by email. All prices are in pounds (£) sterling, exclusive of VAT, Parts shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information when we start selling parts and accessories.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order for parts until you have paid for it in full.
3.4 In the unlikely event that the price of an item has been incorrectly advertised on our web site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.

4. Delivery/ Shipping
4.1 Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted and
confirmed by us.
4.2 We will only deliver directly to the address specified in your order.
4.3 The precise timing of a delivery cannot be specified. All deliveries deliveries will
require a signature to confirm receipt.
4.4 Once delivered, the Services ordered will become your property and your responsibility and, except in relation to Services that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

5. Cancellations and returns
5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires,
physical possession of the goods. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Services, in accordance with the provisions below (see Clause 5.4).
5.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.3 If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/ shipping (except for the supplementary costs
arising if you chose a type of delivery/ shipping other than the least expensive type of standard delivery/ shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.
5.4 You may not cancel your order if:
i. you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;
ii. the Services consist of perishable items, or have been sealed for health
protection or hygiene purposes, once these have been unsealed after you receive them;
iii. the Services have been customised or made to your own specifications;
iv. any Services you have started to download or stream; or
v. any Services which become mixed inseparably with other items after their delivery, unless such Services were damaged or faulty when delivered to you or have seen incorrectly delivered.
5.5 All such Services should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Service(s) have been delivered to you, in accordance with the following process:
a. pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and
attach the returns address label that will also have been included; and b. return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.
5.6 Our policy on cancellations and returns does not affect your statutory legal rights.

6. Faulty Services
6.1 If any Parts you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal
rights. If you believe a Service is faulty, you should notify us to arrange for the return of the Service(s).
6.2 Our policy on faulty Services does not affect your statutory legal rights.

7. Service Information
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on our web site.
However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor's display of any colour or other
detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.
7.2 From time to time, our online stores may run special promotions which may not be available online for certain areas, or we may offer special promotions online that are not available in our online stores.
7.3 Any information on our web site regarding sizing of Parts is included as a guide only. If you are in any doubt as to the size of any Part you require, we recommend that you contact us prior to placing an order.

8. Distance Sales and Consumer Contract Regulations
8.1 All collections of vehicle or parts deliveries collected or completed must have a either a third party (s) signature on confirmation of receipt. We will collect the person making a service booking or parts order signature prior to the driver or delivery company leaving the arranged address and premises.
8.2 Our business process does not permit clients to make arrangements of vehicle collection or delivery without a signature from the client or a third party. All
collections from customers homes or business will be confirmed 24hours prior to pickup. On occasions customers are unable to make an appointment we will cancel and rebook. We MUST stress that we will be unable/refuse to collect any vehicle without a person (s) to carry out a handover process.
8.3 On collection of the vehicle we take images of the vehicle front, back and sides. We then take images of interior dash for mileage and fuel. We check all tyres tread depths prior to taking receipt of the vehicle and leaving the Premises of collection.
8.4 All drivers collecting a customers vehicle and departing the premises will fit a dash camera in accordance to our business rules, this is enforced for insurance
reasons and company policy. On a vehicle arriving at a workshop/dealer a customers cash camera will also be disconnected due to the policy and privacy of
the said workshops rules.

9. Security and payment
9.1 We take all payments of all service and parts either over the phone or your driver will bring a payment card system. We are a cashless business and due to this
our drivers are unable to accept cash.
9.2 .We take all credit and debit cards. We do have a slightly higher rate on taking American Express due to the higher payments we have to make on a monthly basis. Unfortunately we do not take cheques. All BACs payments or bank transfer payments to our accounts have to be cleared prior to your vehicle being returned.
9.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may
incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9.4 If you have any additional queries about security, please contact us.

10. Our liability
10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
10.2 You are responsible for the use you make of the Service(s) and parts you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).
10.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot,
under English law, be excluded.
10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

11. Personal Data
11.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it
includes important terms which apply to you.

12. General
12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other services of these Trading Terms shall be unaffected and shall remain in force.
12.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement.
12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

13. How to contact us
13.1 Please feel free to contact us using the details set out on our web site.